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CUSTOMER SUPPORT

Welcome to The Rustic Lily's customer support page. Here, you can find assistance with any inquiries or concerns. We strive to provide the best service to our valued customers, and our support team is always ready to help. Whether you have questions about our products, need assistance with your order, or require information about our store, we are here to assist you every step of the way.

Have any questions or concerns? Our dedicated support team is available to assist you. You can reach us by phone at 231-388-2760 during our business hours. If you prefer email, simply send us a message at p.m.designz@outlook.com  and we'll get back to you promptly.

EASY RETURNS

At The Rustic Lily, we want you to be thrilled with your purchase. If for any reason you are not satisfied, we accept returns within 30 days of purchase with original receipt. Simply contact our customer support team for assistance with your return. Please note that certain products may have specific return policies, so feel free to reach out to us for any return-related inquiries.

  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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